UNIO TELECOM KFT. - General Terms and Conditions
1. Purpose of the General Terms and Conditions
1.1 These General Terms and Conditions (“ GTC ”) are contained in Unio Telecom Kft. (address (place of data processing): 2363 Felsőpakony, Iparterület, Major út 2., registered at the Company Court of the Pest County Court under Cg. 13-09-135187, tax number : 12426250-2-13, hereinafter referred to as: the website operated by the " Service Provider ") in the www.uniotelecom.com online store (the " Webshop ") for purchases (including related to the operation of the Webshop, orders and fulfillment), as well as The rules for purchasing offline from a service provider through a store (" Offline purchase "), i.e. the rules for entering into a contract, the details of the performance of the contract, and the rights of the contracting parties.
1.2 Through the Webshop and during offline purchases, the parties enter into contracts for the individual sale and purchase of products (mainly telecommunications materials). The individual sales contracts are established for a fixed period of time, namely for the provision of the ownership rights of the products ordered by the customer (" Buyer " or " Buyer "), not including the time limits open to the customer's claims arising from late or faulty performance or breach of contract by the Service Provider.
1.3 In the case of purchasing goods through the Webshop, typically a contract or, if the buyer is a consumer, a consumer contract is created, which is concluded without the simultaneous physical presence of the parties within the framework of the distance selling system organized to provide the product according to the contract, in such a way that in order to conclude the contract the contracting parties only use a device that enables communication between absent parties, i.e. a device that is suitable for making a contractual declaration in the absence of the parties - in order to conclude a contract. With regard to the Webshop, such a device enabling communication between remote users is the electronic Internet connection, which takes place via computer devices operated by the parties.
1.4 If you wish to become a customer or an active user of the Webshop, or wish to make an offline purchase, please read the General Terms and Conditions carefully and use our service only if you agree with all its points and consider them binding on you. By using the Webshop, or by accepting the goods in the case of offline purchases, users accept that the provisions of the General Terms and Conditions apply to them when using the Webshop and offline purchases. In the case of using the Webshop in any way - including viewings that do not end with a purchase - as well as any Offline purchase, the provisions of the General Terms and Conditions shall govern.
1.5 The General Terms and Conditions are a document in Hungarian, existing in electronic form, and do not refer to codes of conduct in relation to the legal relationships created on the basis of them or the activities of the Service Provider.
1.6 Users of the website www.uniotelecom.com can be natural persons or legal entities of legal age.
1.7 Act V of 2013 on the Civil Code 6:78. On the basis of § (3), the provisions of the General Terms and Conditions, which differ from the previously applied or usual contractual practice, are highlighted in bold italics, and are thus specially drawn to your attention. We would like to point out that by concluding a contract for any of the Service Provider's services, you expressly accept these terms and conditions.
2. Data of the Service Provider
company name: Unio Telecom Kft.
registered office (also postal address): 2363 Felsőpakony, Industrial area, Major út 2.
registry court: Company Court of Pest County Court
company registration number: 13-09-135187
tax number: 12426250-2-13
customer service phone number: +36-30-914-9999
customer service email address: info@uniotelecom.hu
contract language: Hungarian
personal pick-up option: based on prior consultation and the approval of the Service Provider, at 2363 Felsőpakony, Iparrület, Major út 2. on working days between 07:00 and 16:00
order processing: processing takes place on working days from 8:00 a.m. to 4:00 p.m
average order fulfillment time: It will be handed over to the Supplier within 3 working days, if the given product is in stock at the Service Provider
Hosting provider data
company name: Pannon Set Kft.
registered office (also postal address): 1237 Budapest, Hrivnák Pál utca 165. 3..
Customer service phone number: +36 1/789-0575
Customer service electronic contact: ps@ps.hu
3. Data of Suppliers
3.1 company name: Unio Telecom Kft.
registered office (also postal address): 2363 Felsőpakony, Industrial area, Major út 2.
registry court: Company Court of Pest County Court
company registration number: 13-09-135187
tax number: 12426250-2-13
3.2 company name: Express One Hungary Kft.
registered office (also postal address): 1239 Budapest, Európa utca 12. L1. building
registry court: Company Court of the Capital City Court
company registration number: 01-09-980899
tax number: 13947109-2-43
3.3 company name: DPD Hungária Kft.
registered office (also postal address): 1134 Budapest, Váci út 33. 2. em.
registry court: Company Court of the Capital City Court
company registration number: 01-09-888141
tax number: 13034283-2-41
4. Operation of the Webshop, Offline shopping
4.1 Although the Webshop is accessible via the Internet from both domestically and abroad, the Service Provider only accepts orders addressed to the territory of Hungary. The Service Provider does not undertake deliveries outside Hungary, and considers all orders to such addresses invalid, as the Service Provider may deviate from this rule based on its individual decision.
4.2 Customers of the Webshop and Offline purchases can be natural persons or legal entities of legal age.
4.3 In the case of an offline purchase, the Customer sends the order containing the purchase request to the Service Provider in writing (email: info@uniotelecom.hu ), or in person at the store at the address 2363 Felsőpakony, Iparrület, Major út 2 and submits the order verbally. The order must always include the professional name of the requested goods, as well as the requested quantity, any special requirements, as well as when and where the Buyer wishes to receive the goods and the contact person acting on behalf of the Buyer, as well as the contact details of the contact person. In the case of a personal order, the Service Provider will confirm the order verbally and by referring to it, while in the case of a written order, the Service Provider will confirm the order by email. Upon confirmation of the order by the Service Provider, the Buyer becomes obligated to pay. If the Customer delivers the goods from the Service Provider, the order must also indicate who is acting on behalf of the Customer during the acceptance of the goods.
5. The products
5.1 In the Webshop, products with detailed product descriptions can be purchased on the Webshop subpages.
5.2 In the Webshop, the Service Provider indicates in detail the name and description of the products sold, displays a photo of the products or their packaging, and if additional descriptions or documents are available for the given product, they can be downloaded from the Webshop. The images displayed on the product's data sheet may differ from the actual product, depending on the production process, and serve as illustrations. We are not responsible for the difference between the image displayed in the Webshop and the actual appearance of the product.
5.3 The products can be purchased from the Service Provider through the Webshop within the framework of online mail-order trade, during which the ordered product is delivered to the Customer by one of the Suppliers, and based on the indication of a relevant demand and the prior consent of the Service Provider, and in the case of offline purchases, the products can be collected by the Service Provider 2363 Felsőpakony, Industrial Area, Major út 2. in his store.
6. The course of the purchase
6.1 In the case of offline waiting, the guidelines are contained in point 1.3. Shopping in the Webshop is possible after registration and after creating a user account. It is necessary to register once on the website, after which the Customer can enter the website at any time with his unique username and password. When creating a user account, the above data must also be entered together with a freely chosen password. We recommend that the password be at least 8 and no more than 16 characters long, and contain both upper and lower case letters, numbers and special characters. We do not recommend using a password that is easy to guess or that is linked to your person. If you forget your user password, we will send a one-time login password to the e-mail address you provided during registration, with which you can enter a new one instead of your forgotten password. The Service Provider stores the passwords in inaccessible, encrypted form, so the original password cannot be decrypted and provided to the customer.
6.2 If you change your mind during the purchase or creation of the user account and cancel the registration or do not purchase, you can return to the main page of the Webshop at any time, but the data entered until then will be deleted.
6.3 During the purchase, you must provide the Service Provider with the data necessary to fulfill the order, issue an invoice, and deliver the product.
6.4 During the purchase, you select the products you want to buy from the products in the Webshop and set the number of products (We primarily serve resellers and telecommunications companies in commercial quantities. The minimum quantity we can serve in the comments for our products (for which there is no piece goods)) , then select them for order by clicking the "Add to cart" button. You will then be taken to the page listing the products to be purchased (so-called "Basket"), where you can check the current status of your purchase. Here you can delete the selected product from the Cart ("X" icon), change its quantity, or click the "Continue shopping" button to return to the Webshop interface and purchase additional products without deleting the products already placed in the Cart. During the purchase process, after clicking on the "Add to cart" icon for a specific product, the customer can view the list of products he wishes to purchase at any time by clicking on the "Cart" icon.
6.5 When you have finished shopping, you can finalize the contents of the "Basket" by pressing the "Proceed to payment" button, and before finalizing, you can select the delivery address, supplier (personal collection or delivery, technical details in the case of delivery) and the payment method (cash on delivery by bank transfer, bank card, cash on delivery). If you have changed your mind, you can cancel the purchase at any time by clicking the "Back" button or any other button before clicking the "Continue shopping" button on the "Order summary" page. By clicking the "Continue shopping" button, your order will be finalized and you will receive a confirmation email to the specified email address, which includes the order number and the password associated with the order, after which our staff will contact you via email or phone regarding the finalization of the order.
6.6 By sending the order, your payment obligation arises. Please only order the products if you can pay their price and the related costs detailed in Chapter 6. In the case of undelivered and returned packages, we can resend them only if the consideration for the products and the related costs and fees are paid in advance.
7. Processing and fulfillment of orders
7.1 Orders are processed with personal assistance on working days, from 7:00 a.m. to 4:00 p.m. Orders can be placed 24/7, excluding planned and unplanned downtime.
7.2 We will confirm your order by e-mail to the e-mail address you provided. The purchase process is completed with the delivery of the confirmation e-mail. If you do not receive this confirmation within 48 hours at the latest (and the e-mail was not automatically placed among unsolicited advertising letters (so-called spam) in the e-mail system), please let us know by contacting one of our contacts. The Service Provider excludes its responsibility for the undeliverability of the confirmation due to the inaccuracy of the data provided by the customer or the saturation of the mail system.
7.3 If the Service Provider does not fulfill its obligations under the contract because the product specified in the contract is not available, it will inform the customer immediately and refund the amount paid by the customer immediately, but no later than within 8 (eight) working days.
7.4 The Service Provider is not responsible for changes in the technical characteristics, specifications, and descriptions of individual products without prior notice due to reasons beyond the manufacturer's control. The Service Provider reserves the right to reject orders that have already been confirmed, if due to the mentioned changes, the order cannot be fulfilled or cannot be fulfilled according to the order. Partial fulfillment of the order can only take place after consultation with the customer. If the purchase price of the product is settled in advance, the amount paid by the customer will be returned to the sender of the amount immediately, but no later than within 8 (eight) working days.
7.5 Orders received by 16:00 on a given working day shall be handed over to the Supplier by the Service Provider, taking into account the provisions of Chapters 4 and 5, no later than 3 working days after the order, in the case of products in stock, unless this is not possible for reasons beyond its control. If the ordered product is not in stock, the delivery time will be determined based on an individual agreement. These provisions are also applicable in the case of offline purchases, and also if the Customer wishes to pick up the given order at the Service Provider's store at 2363 Felsőpakony, Iparrület, Major út. 2.
8. Delivery and receipt of the product
8.1 If you have not chosen personal collection, we will always deliver the product(s) to you.
8.2 The delivery is carried out by the Suppliers contracted with the Service Provider, or in certain cases by the Service Provider, in which case the Service Provider is also considered a Supplier. The Supplier delivers the goods delivered by the Service Provider to the address specified by the customer, checks the necessary customer data, and receives the consideration for the goods - in the case of cash on delivery payment. The Supplier carries out its activities with regard to the storage, processing and management of data under full confidentiality obligations.
8.3 Delivery can be requested throughout the country. The delivery address can be the address of any company headquarters, site, branch, or even an apartment or workplace. The shipping address may differ from the billing address. The address where you are most likely to be at the expected time of delivery should be marked as the delivery address.
8.4 The shipping cost is determined individually for each Order and communicated to you, so its amount may differ from order to order. On the www.uniotelecom.com website, information is available by clicking on the "Delivery" button in the "Basket". If the amount of the Order differs from the previously confirmed amount due to the individually calculated shipping cost, you have the right to cancel the purchase. Any costs over and above the delivery cost communicated to you are borne by the Service Provider. The amount of the shipping cost includes the fee for shipping the product to any address in Hungary as well as the handling costs.
8.5 The product(s) will be handed over to the Supplier for delivery within three working days after the confirmation of the order, but no later than three working days after the payment has been credited to our bank account, if the given product is in stock at the Service Provider. Please pay attention to our e-mail confirming your order, because it may indicate a different delivery deadline (e.g. in case of temporary stock shortage). If this different performance deadline is not suitable for you, you have the right to withdraw from the contract. The Supplier organizes the delivery itself, so the Service Provider has no influence on its exact deadline.
8.6 Delivery takes place on working days between 8:00 a.m. and 4:00 p.m. During the order process, please enter an address where the delivery of the product is guaranteed as the delivery address.
8.7 If the first delivery attempt is unsuccessful, the Supplier will contact you after notification and deliver the package again at a previously agreed time. After two failed delivery attempts, repeated delivery will only be attempted after payment of all costs incurred due to the failed delivery.
8.8 The warranty card (if the Service Provider or another person has undertaken a warranty for the product or is required by law to provide a warranty) will be handed over to you together with the package.
8.9 Please inspect the package upon delivery in the presence of the Supplier, if you notice any damage to the products or packaging, ask for a record of this. The customer is not obliged to accept a damaged package or product. The Service Provider is not obliged to accept a subsequent, undocumented complaint.
8.10 On the part of the Buyer, the quantitative and qualitative acceptance of the space(s) takes place at the place of delivery.
8.11 If the Customer notices a quantity deficiency or a quality defect, it must notify the Service Provider immediately upon receipt. If the Customer subsequently discovers a quality defect, it must notify the Service Provider in writing immediately after its discovery and allow the Service Provider's representative to check the referred quality defect on the spot, for this purpose, it must also be notified when the quality defect is reported. to the Customer, where and when the product can be viewed by the Service Provider. A Buyer who is not a consumer is entitled to submit a quality complaint no later than 3 working days after receiving the product.
8.12 At the same time as the product is handed over to the Buyer, the responsibility for keeping and preserving the product is transferred to the Buyer. The obligation to bear the risk of damage in relation to the ordered product is also transferred to the Buyer in all cases when the Buyer does not receive the ordered goods from the Service Provider or the Supplier at the time specified in the order.
8.13 If the Customer, Orderer does not take delivery of the previously ordered product with a delay of 3 calendar days compared to the original time, the Service Provider is entitled to sell the product to another party and is entitled to 60% of the value of the ordered product in the order confirmation. , in the case of an unusual product, to invoice 100% to the Customer.
8.14 If the Customer is unable to receive the product due to the lack of use or storage options, the Service Provider will store it until delivery against a storage fee, and at the same time, upon the commencement of storage, it is entitled to invoice the product by issuing a storage statement. The Service Provider is entitled to invoice the storage fee on a monthly basis, the rate of which is 0.5% of the value of the goods ordered but not delivered. The buyer is obliged to pay the counter value of the invoices in accordance with the provisions of the storage declaration. The stored product can be retrieved based on the deadline valid for general orders. The packaging units and lengths of items registered with a storage declaration cannot be modified afterwards. The Service Provider is not obliged to undertake the safekeeping and storage of the product for more than 3 months.
8.15 In relation to the products handed over to the Customer, the Service Provider always reserves its right of ownership until the full payment of the purchase price. If the full payment of the purchase price does not take place, or if the payment is delayed by more than 30 days, the Service Provider is entitled to return the product and to assert any claims (especially costs and lost profits). At the same time as the Customer places his order, he gives his consent to the Service Provider having unhindered access to the Customer's premises and headquarters for the purpose of returning the unpaid product.
9. Payments, payment terms
9.1 The costs of communication between absent parties (electronic data connection, phone call charges) are in all cases borne by the party who incurred this cost.
9.2 In connection with the sale, the costs charged to the buyer are (i) the purchase price of the product, and (ii) the shipping cost. The Service Provider does not charge the customer any other costs or fees.
In the case of using a cash-saving payment instrument, the customer may be charged bank fees and costs.
The shipping cost is included in clause 5.4 of these General Terms and Conditions.
9.3 The purchase price of the products, including sales tax, is indicated for each product, after the given product.
9.4 The total amount to be paid includes all costs based on the summary of the order and the confirmation email.
9.5 The purchase price of the products in the Webshop, as well as the shipping cost, are always determined in Hungarian forints and include the amount of the applicable general sales tax, which is also indicated separately.
9.6 The Service Provider does not request or accept a deposit or financial guarantee from the customer in connection with the purchase.
9.7 In connection with the purchase of the product, a consumer loan cannot be used to settle the purchase price - through or with the assistance of the Service Provider.
9.8 In the case of a New Customer's order, the invoice can only be settled by cash or bank card payment at our location or by bank transfer. In addition, if the Customer owes the Service Provider more than 15 days past due invoices and/or exceeds the credit limit, the Service Provider will only accept orders from him with advance payment, and will make further deliveries only with advance payment.
9.9 The Service Provider sends the invoices by post or electronically after the order in accordance with the applicable legislation.
9.10 The Buyer shall pay the price of the product in cash, or by bank card (on receipt) with cash on delivery (at the Supplier) or by advance transfer to a bank account (for which the necessary information will be sent to the Buyer by email upon confirmation of the order), or by bank card to OTP Mobil Kft. (1143 Budapest, Hungária krt. 17-19., Cg. 01-09-174466), hereinafter: SimplePay - you can settle it according to your choice. If you do not pay the amount(s) indicated in the information sheet within the payment deadline received in the confirmation in the case of an advance payment, your order will be canceled
9.10.1 If you make your payment by bank card, it will be done through the payment system operated by SimplePay , so when using this payment method, please pay attention to the fact that the bank card related to the order or the payment, or other payment-related your data will be provided directly to SimplePay .
9.10.2 Cash payment is currently only possible by cash on delivery. In the case of cash on delivery payment, you pay the purchase price of the product as well as the shipping and handling costs to the Supplier in cash. In all cases, the Service Provider makes the option of cash on delivery dependent on prior customer qualification or other security specified by the Supplier, which the Customer will be informed about in the confirmation.
9.10.3 If you choose to transfer to the bank account, it means payment in advance. In this case, the Webshop system will inform you of the data required for the transfer, on the basis of which you can complete the payment. If you do not settle the amount(s) indicated in the information sheet within the payment deadline specified in the information sheet of the Webshop, your order will be canceled.
9.10.4 If you wish to pay the value of the order by bank card, select the "Payment by bank card" payment method. The following bank cards can be used for payment: VISA, VISA Electron, Mastercard, Maestro and American Express. When paying with a bank card, you will be redirected to the page of SimplePay as a payment service provider, where you can enter the data required for the payment transaction. The customer makes the payment on the site of the payment service provider. The payment service provider redirects the customer to the Service Provider's page. Depending on the result of the payment transaction, the Service Provider informs the user about the success or failure of the transaction. In the event of a successful payment transaction, the Service Provider continues the purchase process. In the event of an unsuccessful transaction, the customer will be returned to the Service Provider's page, where he can choose to pay in cash or stop shopping. The bank card data do not come into the possession of the Service Provider, they are managed by the payment service provider.
9.11 In the event of any payment delay, the current central bank base interest rate + 20% per annum interest shall be paid from the day of the delay until the day of payment.
9.12 The Customer is not entitled to transfer or offset its debt to the Service Provider in any way. At the same time, the Customer already consents to the Service Provider transferring or ceding its claims against the Customer to a third party.
9.13 In case of individual orders, the Service Provider is entitled to request 100% of the purchase price in advance from the Buyer.
9.14 The Customer is not entitled to receive products from the Service Provider starting from the date on which his actual insolvency occurs, or when he becomes aware that bankruptcy proceedings, liquidation proceedings, or execution proceedings have been initiated against him. If, after the delivery of the product, the Customer is effectively insolvent, or if a request for bankruptcy, liquidation or enforcement proceedings is filed against him, he must notify the Service Provider immediately. If the Service Provider learns that bankruptcy, liquidation, or enforcement proceedings have been initiated against the Customer, it shall be released from all service obligations to the Customer from this date. In such a case, the Customer can be served exclusively against payment in advance.
10. The right of withdrawal
10.1 From the contract for products ordered in the Webshop, the Civil Code. a customer who is considered a consumer according to (i) can withdraw from the contract at any time from the conclusion of the contract until receiving the product, or (ii) within 14 (fourteen) working days from the date of receipt of the product. If no written confirmation (confirmation) has been received by the date of the Civil Code. A customer who is considered a consumer according to
10.2 of the Civil Code. a customer who is considered a consumer according to
10.3 In the case of written withdrawal, it shall be considered valid within the time limit if the Civil Code. shall send the declaration of a customer who is considered a consumer according to this General Terms and Conditions to any customer contact point of the Service Provider (including the registered office of the Service Provider indicated in these General Terms and Conditions and the customer service electronic mail address) before the end of the deadline, using the sample included in Annex No. 1 of these General Terms and Conditions or in the form of a clear statement. The cancellation can also be sent by e-mail. Cancellations sent electronically will be confirmed by the Service Provider immediately after sending, and within 2 working days at the latest.
10.4 In case of cancellation, the Civil Code a customer who is considered a consumer according to The Civil Code The customer who is considered a consumer according to The deadline is considered met if you send the product before the 14 (fourteen) day deadline. The Civil Code a customer who is considered a consumer according to the right of withdrawal shall bear the costs directly incurred in connection with the return of the product, but shall not bear any other costs in addition.
10.5 The Service Provider is obliged to comply with Art. to refund the amount paid by the customer, who is considered a consumer, immediately, but no later than within 14 (fourteen) days after the cancellation, including the shipping and handling costs. In case of sale of a product, the Service Provider may withhold repayment of the purchase price until the Civil Code. the customer, who is considered a consumer according to the above, has not returned the product or has not proven beyond doubt that he has returned it to the Service Provider; of the two, the earlier date must be taken into account. During the refund, the Service Provider uses the payment method used during the original transaction, unless the Civil Code. a customer who qualifies as a consumer expressly consents to the use of another payment method.
10.6 The Service Provider may demand compensation for damage resulting from improper use of the product. The Civil Code a customer who is considered a consumer according to
11. Warranty and guarantee
11.1 Warranty
11.1.1 The Service Provider may undertake a contractual warranty for the products or, depending on the nature of the given product, the product may be covered by Article 151/2003 on the mandatory warranty for certain consumer durables. (IX. 22.) According to the provisions of the Government Decree, a mandatory warranty may apply. In the Webshop, it is indicated for the products whether the product is covered by a contractual and/or mandatory warranty.
11.1.2 The duration of the mandatory warranty is 1 (one) year. The duration of the contractual warranty is 1 (one) year for products and 6 (six) months for batteries. Based on its own decision, the manufacturer can accept a more favorable warranty period, in which case the duration of the warranty will be governed by that.
11.1.3 The detailed conditions of the warranty are contained in the warranty card for the given product, a sample of which can be downloaded from the relevant webpage of the Webshop. Please read the warranty card carefully before purchasing, paying special attention to the disclaimer and liability limitation provisions contained therein.
11.1.4 In the case of a warranty, the Service Provider is obliged to compensate for defective performance during the warranty period according to the conditions contained in the legal declaration or legislation creating the warranty. You are exempt from the warranty obligation if you prove that the cause of the defect occurred after the performance (i.e. handing over the product to the customer).
11.1.5 The warranty does not affect the legal rights of the holder.
11.1.6 The rights arising from the warranty may be asserted by the new owner against the obligee assuming the warranty in case of transfer of ownership of the thing.
11.1.7 The warranty claim can be asserted within the warranty period. The warranty period begins with the handover of the product to the customer, or if the service provider or its agent performs the commissioning, on the date of commissioning. If the obligor does not comply with his obligation to the claimant within the appropriate time limit, the warranty claim can be asserted in court within three months of the expiration of the deadline set in the notice, even if the warranty period has already expired. Failure to meet this deadline will result in loss of rights.
11.1.8 Claims resulting from the warranty can be asserted with the warranty card. In the absence of a warranty card, the condition for validating warranty claims is that the Service Provider has failed to hand over the warranty card to the consumer, but the customer presents a receipt confirming the payment of the consideration.
11.2 Warranty of accessories
11.2.1 In the event of faulty performance by the Service Provider, the customer shall be liable to the Service Provider pursuant to Art. according to its rules, you can assert a warranty claim for accessories.
11.2.2 The customer may - at his choice - enforce the following accessory warranty claims against the Service Provider: (i) repair or (ii) replacement, unless the fulfillment of the customer's chosen request is impossible or the Service Provider has a different request would involve disproportionate additional costs compared to its performance. If you did not or could not ask for the repair or replacement, you can request (iii) a proportional delivery of the compensation or (iv) the customer can also repair the defect at the company's expense or have it repaired by someone else or (v) - as a last resort - also from the contract can stop.
11.2.3 The customer may switch from the chosen accessory warranty right to another, but the cost of the switch is borne by the customer, unless it was justified or the company provided a reason for it.
11.2.4 The warranty claim must be considered validated within the deadline due to all defects of the product that caused the specified defect.
11.2.5 If the right holder asserts his warranty claim with respect to the part of the product that can be isolated from the point of view of the indicated defect, the warranty claim is not considered asserted for other parts of the product.
11.2.6 If the failure of the customer's maintenance obligation also contributed to the failure of the product, the customer must bear the costs incurred by fulfilling the warranty obligation in proportion to his contribution, if he had knowledge of the maintenance of the thing, or if the Service Provider fulfilled his obligation to provide information in this regard.
11.3 Product warranty
11.3.1 The Civil Code. a customer who is considered a consumer according to the Civil Code against the manufacturer of the defective product. can assert a product warranty claim according to its rules. The product is defective if it does not meet the quality requirements in force when the product was placed on the market by the manufacturer, or if it does not have the properties described by the manufacturer.
11.3.2 Within the scope of the product warranty, the consumer may demand that the manufacturer (or the Service Provider considered as a distributor) (i) correct the defect in the product, or (ii) - if the correction is not possible within a suitable deadline, without harming the interests of the consumer - replace the product.
11.3.3 In the case of a replacement, the warranty obligation for the replaced product and in the case of a repair the part of the product affected by the repair shall be borne by the manufacturer.
11.3.4 The manufacturer is exempted from the product warranty obligation if it proves that
(a) the product was not produced or marketed as part of its business activity or independent occupation;
(b) at the time the product was placed on the market, the defect was undetectable according to the state of science and technology; or
(c) the defect in the product was caused by the application of legislation or mandatory official regulations.
11.4 The buyer's warranty claim for accessories is 1 (one) year, Art. the warranty claim of a customer who is a consumer according to
11.5 Warranty, accessory and product warranty claims cannot be asserted side by side at the same time.
11.6 The Service Provider (in the case of a product warranty, also the manufacturer) must repair, replace or re-supply the product free of charge for defects that have arisen during the warranty or warranty period and fall within the scope of the warranty or warranty.
11.7 The costs related to the fulfillment of the warranty obligation shall be borne by the Service Provider in case of accessory warranty, and in the case of product warranty by the manufacturer (or the Service Provider that qualifies as a distributor).
11.8 The customer is obliged to notify the Service Provider (or in the case of product warranty, if the customer wishes to assert his claim against him) of his warranty and guarantee claims without delay after discovering the defect. The Civil Code in the case of a contract between a customer and a Service Provider who is considered a consumer according to
12. Data protection
12.1 The data protection information of the Service Provider can be found on the website www.uniotelecom.com . By registering on the Website, or by sending the order in the case of offline purchases, the Customer accepts the data protection information. Customers can freely exercise their rights contained in the Service Provider's data protection information at any time.
13. Complaint handling, legal disputes
13.1 You can contact the customer service with questions and comments about the product by email.
13.2 In the event of a complaint, you can contact us at the contact details provided in these General Terms and Conditions. Complaints received are investigated immediately and remedied as necessary. If you do not agree with the handling of the complaint, or the immediate investigation of the complaint is not possible, we will record the complaint and your position on it, a copy of which will be sent to you at the latest at the same time as our substantive response. We will respond to your complaint in writing within twenty-five days at the latest.
13.3 The Service Provider and the customer try to settle their disputes amicably. In the event of a consumer dispute, the Civil Code according to its provisions, a customer who is considered a consumer can also initiate the procedure of the conciliation body operating alongside the county (capital) chambers of commerce and industry. The basic purpose and function of the procedure of the conciliation board is to attempt to settle the dispute between the consumer and the business organization based on an agreement, if this is not possible, to decide the case in order to enforce consumer rights quickly, efficiently and simply.
13.4 The conciliation board at your place of residence or place of stay is responsible for the procedure. In the absence of your domestic residence and place of stay, the jurisdiction of the conciliation board is established by the headquarters of the company affected by the consumer dispute or the body authorized to represent it.
Contact information of the conciliation bodies: https://bekeltetes.hu/
Conciliation board at the Service Provider's registered office:
Pest County Conciliation Board
Address: 1119 Budapest, Etele út 59-61. II. em. 240.
Mailing address: 1364 Budapest, PO Box 81.
Telephone number: (1) 269 0703
Fax number: (1) 269 0703
Name: President Dr. Pál Koncz
E-mail address: pmbekelteto@pmkik.hu ;
URL: http://www.panaszrendezes.hu/
We primarily try to settle potential legal disputes through out-of-court negotiations, but we generally do not submit to the decision of the conciliation board.
13.5 In the case of asserting your customer's claim, you can also use the courts, you can find information about the powers and jurisdiction of the courts on the website www.birosag.hu .
14. Scope
14.1 These GTC are 01.01.2021. shall enter into force on the day of and shall remain in force until amended or revoked.
14.2 The Service Provider is entitled to unilaterally amend the General Terms and Conditions. The Service Provider publishes the amendment to the General Terms and Conditions in the form of a link on the www.uniotelecom.com website before it enters into force.
15. Miscellaneous Provisions
15.1 Subject to these General Terms and Conditions, as well as the General Terms and Conditions, the legal relations of the Parties are governed by Hungarian law.
15.2 The Service Provider is entitled to use a contributor to fulfill its obligations. He is responsible for its illegal conduct as his own conduct.
15.3 If any part of these GTC becomes invalid, illegal or unenforceable, this does not affect the validity, legality and enforceability of the remaining parts.
15.4 If the Service Provider does not exercise its right under these GTC, the failure to exercise the right shall not be considered a waiver of the given right. A waiver of any right is only valid if expressly stated in writing. The fact that the Service Provider does not strictly adhere to an essential condition or stipulation of the General Terms and Conditions on one occasion does not mean that it waives its obligation to strictly adhere to the given condition or stipulation in the future.
15.5 The www.uniotelecom.com website, its entire content and all newsletters sent by the Service Provider are the intellectual property of the Service Provider, any of which may be used in part or in full only with the prior consent of the Service Provider.
15.6 Based on all of this, the contracts between the Service Provider and the Customer are not considered consumer contracts and they are especially not covered by Government Decree 45/2014 (II. 26) on the detailed rules of contracts between the consumer and the company. These General Terms and Conditions primarily contain the rules of contracts between the consumer (a natural person acting in the scope of his profession, independent occupation or business activity) and the Service Provider. If there is a person in the position of customer who cannot be considered a consumer, the consumer-related provisions of these General Terms and Conditions do not apply
15.7 The Service Provider and the Customer, as a non-consumer user, mutually agree that these General Terms and Conditions differ from Article CVIII of 2001 on certain issues of electronic commercial services and services related to the information society. of the provisions contained in Section 5 (2) and Section 6 (1)-(2) of the Act and they are not applied.
Appendix:
Annex No. 1 - Withdrawal form;
Appendix No. 1
Withdrawal pattern
Unio Telecom Kft.
2363 Felsőpakony, Industrial area, Major út 2.
info@uniotelecom.hu
I/we, the undersigned, declare that I/we exercise my/our right of withdrawal with respect to the contract for the sale of the following product(s) or the provision of the following service:
Date of conclusion of contract / date of acceptance:
Product name, identification data:
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s):
[Location], [year, month, day]
……………………………
[name]
signature
(only in the case of a paper declaration)